The Regular User
As with many other geeks, I find myself in the unofficial position of "computer guy" for family and friends (F&F). This entails sorting out broken computers, providing advice on new purchases for a variety of devices and software packages, installing said devices and packages, doing security updates and giving security advice, providing mini-tutorials on applications, teaching basic programming - the list goes on and on. The funny thing is, much like all other nerds, I may moan about my duties but secretly I enjoy performing them. Sometimes I get to setup people with cheap Ubuntu boxen, which they may complain about a little in the beginning but eventually use in extremely productive ways; and even on windows setups, I get to understand what drives people to Microsoft and what its weak and strong points are. Its a very instructive job.
Things got even more interesting since I bought my eee PC, a device that is selling like fire in the polar winter. The eee PC helped me understand a bit better how most people think. All along we, the Linux community, have focused on providing a user experience that is very similar to Windows: you may not have a Start Menu but you have the Ubuntu logo; toolbars and menus are very similar and so on. Even the newest eye-candy is similar to Mac and Vista's way of doing things (although there's always the chicken-and-egg problem). The end result is interesting: developers and regular Linux users are now convinced that no one should have any difficulties at all moving from Windows to KDE or Gnome; on the other hand, as soon as you sit a user down on a Linux box, he or she immediately tells you that something is not right. Objectively, the average user will probably not be able to point out what's wrong, if anything at all, other than "this is not Windows, can we not have Windows please".
The fantastic thing about the eee PC was that, of all people I showed it to, not a single one said: bah, this is not Windows. Most of them got on with the user interface immediately, and found it really intuitive. In all my years of advocating Linux I never before seen a reaction like this. I did absolutely no advocating whatsoever, no mention about freedom or the superiority of free software. Just letting them play with it was enough. As an example, my girlfriend has been using Linux for over 5 years, and I get the periodic complains of "why can't we just use windows" whenever I have some difficulties installing a device, or I break the world on a dist-upgrade. But within minutes of playing with the eee, her reaction was: "I want one of these!!".
The reactions I've seen towards the eee PC are almost the opposite of the few Vista users I've spoken to. Sure, Vista looks nice, but have you tried installing a one-click wireless router? That's when F&F call me out, when it all goes wrong with the "one-click" cheap product they bought. But thing is, I can't say much in Ubuntu's defense either. For example, I spent several days installing a Huawei e220 modem to provide 3G Internet access to my nephews, and let me just tell you, trivial would not have been a word one could apply to any part of the process. Vodaphone's new clever GUI may be good for Vodaphone users but I never got the damn thing to cooperate. True, the whole exercise wasn't taxing for a nerd - hey, its fun to look at AT commands now and then - but there is no way, just noooo waaaay a regular user would have gone through the pain, even with the brilliant Ubuntu forums to hand.
Now, before we go any further, I can already hear the complaints: "so you've chatted to what, twenty people, and now you think you understand the market?". Well, that much is true, I cannot claim any statistical accuracy to my diagnostics. These are my opinions; the entire article is based on empiricism and small samples. However, if my line argumentation is done correctly and rightly interprets the success of the eee, then there must be some truth to my views because I've tried to align them with the eee. The market has given a verdict on this gadget, loudly and unequivocally.
The eee PC is also a brilliant illustration of the huge divide between regular users and the developers who are tasked with providing software for them. At a moment in time where the Gnome community is yet again rethinking the future of Gnome, not a single regular user would find this debate interesting. This should send all the alarm bells ringing, but unfortunately that doesn't seem to be the case. The truth is, regular users don't want flashy 3D desktops, although they can eventually cope with them; they don't need spinning cubes although they may start using them once they understand it. What they really want is simplicity. They have a simple set of tasks to perform, and they want to do so cheaply and reliably, and they truly do not understand why everything has to be so complicated and why do computers have to change so much so often.
So what made the eee popular? In my opinion, there are two key points:
- Its cheap. No one would even have a look at it if it was 400 GBP
- Its easy.
The Regular User Use Cases
The key thing to notice about the eee is that most users don't even know its not running Windows. Its just an appliance, a bit like a PlayStation, and thus there is no need to enquire about it's operative system. Like an appliance, it is also expected to be switched on and just work - the fast boot reinforces this idea. The interface provided is also designed for the tasks common to the vast majority of regular computer users, and allows them to find things fast. But, looking at the wider problem, what do our regular users do with their computers? I compiled a list of all use cases I found in my user base:
- Internet: email, browsing, playing on-line games and youtube;
- Listen to music, sync with their music player;
- Watch local video content;
- Talk with their friends: IM, VOIP
- Play (basic) games: on all cases, real gaming is done on the PlayStation;
- Work: word-processor by far, some spreadsheet use but "it's quite hard";
- Burning and ripping;
- Downloading: torrents, etc. Not very popular because "its complicated";
- Digital photo management: storage, some very basic manipulation (make it smaller for emailing);
- Printing: mainly for school/University; pictures in very few cases.
- Windows users all have proprietary firewalls and virus scanners;
- All machines are multi-user, and data must be kept private - especially with the youngsters;
- Machines must withstand battering: switched off at any point, banged about, dropped, etc;
- Internet connectivity is vital, ADSL, cable and 3G are used. Computers are useless without the Internet;
- Wireless around the house is vital. External wireless is nice, but not frequently used because "it's too complicated";
- Costs must be kept exceedingly low as IT budget is normally very low;
And what are the biggest complaints about computers?
- They're really hard. Installing hardware and software is a nightmare, and they'd be stuffed without the local nerd;
- They break easily. One of my Vista users is still in disbelief that installing wireless drivers could cause the DVD drive to stop working;
- They're expensive. Sure you can get a cheap'ish box but then everything else is expensive (software, peripherals, etc);
- They change far too frequently. Most users just about got around XPs user interface just to see it all change again;
- They're insecure. They don't know how or why but that's what they've heard. That and the constant popups that look like viruses.
UbuntuBox: The Hardware Platform
The rest of this article is an Ubuntero Gedankenexperiment: if I was a manufacturer, what sort of box would I like my F&F to have? What would make my life and their life easier? The short answer to that question is a PlayStation 2 like box but with PC-like functionality. The long answer is, well, long.
I'm not going to bother with engineering reality here - I'm sure some requirements will be so conflicting they cannot possibly be implemented. However, I've got zero experience in hardware manufacturing, weights, cooling, large scale deployment and so on - so much so that I'm not even going to bother pretending; any assumptions I'd make would be wrong anyway. So, to make matters easy, I'll just ask for it all - impossible or not - and wait for the reality check to come in.
The first, very different thing about our box is that it's not a computer. Well, inside it is a regular PC of course, but it doesn't look like one. It is designed to look exactly like a DVD player, and to fit your living room. A bog-standard black-box with a basic LED display would do. Inside, it has:
- Multiple cores: four would be ideal, but at least two. They don't have to be particularly fast (1.x Ghz would do, but I guess 2 Ghz would be easier to find);
- 4 GB of RAM: can be the slowest around, but we need at least 4; the more the merrier, of course;
- 250 to 500 GB hard drive: the more the merrier. Doesn't have to be fast, we just need the space;
- Average video card: key things are RGB/HDMI and TV out; resolution decent enough to play most games (not the latest);
- Loads of USB ports;
- RW DVD drive;
- Analog TV + DVB card (for FreeView in England);
- Wired and Wireless Ethernet;
- Sound card with 5.1 surround sound: doesn't have to be a super card, just an entry level one would do;
- SD card, compact flash readers;
- Ability to control the box with a remote control;
- The overall cost of the box must not exceed 200 GBP. This may require some tweaking, e.g. if raising it to 299 means we can put all features in, it may be worthwhile.
Now, how does the box behave for the regular use case? Well, you buy it, plug it in, set all the cables up and start it up. You will see only two things on boot: the logo (say the Ubuntu logo) fading in and out, and the console password. That's it. No BIOS, no flashing X-Server, nothing else. Within a few seconds you'll be prompted for the console password and given an option of not needing a password in the future (Note: console is _not_ root). Lets leave the desktop at that for the moment as we'll cover it properly in the next section.
What about Internet access, you ask? Well, you will need to buy one of the available modems:
The other networking device is an Ethernet Switch. This is only required if your modem does not come with switching abilities (maybe in the 3G case). Network Manager already does a pretty good job of this, so all you'll need to do is setup the network on your console session (SSID, etc). You can use a USB keyboard for this or just endure typing from the remote control.
Note that the certification requirement is extended to all hardware used with the box. In other words, there is a pretty draconian control on the hardware platform. Users are, of course, free to do as they wish with the device they bought, but if they go down the uncertified route, all support contracts are rendered void (more on this later). The truth is, its impossible to provide cost-effective support to all possible permutations of off-the-shelf hardware - a fact all Linux and Windows nerds are all too aware, as are Mac engineers. There will always be some weird combination that makes things break, and it can take many, many man-days to fix it; when you have 1M boxen out there, this cost would be prohibitive. The only way is to control the standard platform.
For all of its closeness, the certification process is actually open when compared with other companies. All the criteria involved is made available in public websites, APIs with all the hooks required to extend wizards are public (with examples), companies are free to do public dry runs and any company can request a slot for validation. Perhaps some cost needs to be associated with the process (time is money after all, and we must discourage the less serious companies), but in general, the process is fair and public. The tests, however, are stringent; hardware that passes _cannot_ fail when deployed in the wild.
One final note with regards to entry level hardware. Some people may not be aware, but the computing power available as standard today is incredibly high. For example, one of the PCs I maintain has a 1Ghz CPU, 512 MB of ram, 10 GB hard drive and an average ATI card; I bought it for 60 GBP. This machine runs Ubuntu Hardy and sometimes has to cope with as many as 3 users logged on. It doesn't do any of the 3D Compiz special effects due to the dodgy ATI card, but it does pretty much everything else. You'd be surprised on what you can do with the slowest RAM, cheapest sound-card and so on.
UbuntuBox: The Software Platform
By now you must have guessed that the box would be running Ubuntu; but this is not your average Ubuntu. Using an interface along the lines of Remix, we would make a clear statement that this is an appliance - not a PC. As the eee has demonstrated, perceptions matter the most. Remix's interface will remind no one of Windows, whilst at the same time making the most common tasks really easy to locate.
In addition to regular Ubuntu, the software platform would provide, out-of-the box, complete media support. This entails having GStreamer will all the proprietary plugins, Adobe's flash and any other plug-ins that may be required for it to play all the media one can throw at it.
The UbuntuBox is mainly a clever Media Centre, and, as such, applications such as Elisa, Rhythmbox/Banshee, F-Spot, etc are at the core of the user experience. These applications would need to be modified slightly to allow for a better multi-user experience (e.g. shared photo/music collections, good PVR and DVB support, etc), but on the whole the functionality they already provide is more than sufficient for most users.
As with the hardware side, the software platform is tightly controlled. Only official Ubuntu repositories are allowed, and all software is tested and known to work with the current generation of boxen. And, as with hardware, the software platform is made available for third-party who want to deploy their wares. An apt interface similar to click 'n run is made available so that commercial companies can sell their wares on the platform and charge for it. They would have to go through compliance first, of course, but if the number of boxes out there is large enough, there will be companies interested in doing so. This would mean, for example, that a games market could begin to emerge based on Wine; instead of having each user test each Windows application for their particular setup, with many users having mixed results, this would put the onus of the testing on the company owning the platform and on the software vendor. Games would have to be repackaged as debs and be made installable just like any other Debian package. Of course, the same logic could be applied to any windows Application.
As I mentioned previously, boxen come with support contracts. A standard support contract should provide:
- Access to all security fixes;
- Troubleshooting of problems, including someone remotely accessing your machine to help you sort it out.
- SELinux is used throughout;
- All remote access is done via SSH and is only enabled on demand (e.g. when tech support needs access);
- All users have passwords and must change them regularly;
- There is an encrypted folder (or vault) for important documents, available from each user's desktop.
Readers may be left wondering, "this is all very nice and dandy, but am I supposed to do my word processing using a TV?". Well, not quite. Whilst the TV is central, its use is focused on the gaming and Media Centre aspects of the box. If you want to use UbuntuBox as a regular PC, you will need to buy a UbuntuTerm. Just what is a UbuntuTerm? It is a dumb terminal of "old" in disguise (e.g. LTSP). It is nothing but a LCD display of a moderately decent size (19" say), with an attached PC - the back of the monitor or the base would do, as the hardware is minimal. The PC has a basic single core chip with low power consumption to avoid fans and on-board video, sound and wireless Ethernet. It is designed to boot off the network if BOOTP can be used over wireless; if not, from flash. Whichever way it boots, its configured to find the mothership and start an XDMCP session on it. Its price should hover around the 100 GBP mark.
As with any decent terminal these days, UbuntuTerm is designed to fool you in believing you are sitting on the server. X already does most of the magic required, but we need to take it one level further: if you start playing music, the audio will come out of your local speakers via pulseaudio; if you plug your iPod via its USB port, the device will show up on your desktop; if you start playing a game, the FPSs you get remotely will comparable to playing it on the server. As with everything else mentioned in this article, all of these technologies are readily available on the wider community; its a matter of packaging them in a format that regular users can digest (see Dave's blog for example).
The standard hardware on a UbuntuTerm is as follows:
- Low RAM, basic video card;
- Speakers attached to monitor;
- SD Card, compact flash readers;
- WebCam, headset;
- Lots of USB ports
Finally, in addition to the UbuntuTerm in hardware, there is also a UbuntuSoftTerm. This is nothing but a basic Cygwin install with X.org, allowing owners of PCs to connect to their UbuntuBox without having to buy an entire UbuntuTerm.
UbuntuBox is an attempt to ride the wave of netbooks; it also tries to make strengths out of Linux's weaknesses. The box is not may not live up to everyone's ideals of Free Software, but its main objective is to increase Ubuntu's installed base, allowing us to start applying leverage against the hardware and software manufacturers. The design of the box takes into account the needs of a very large segment of the market which have basic computing needs, but don't want to became experts - just like a PlayStation owner does not want to know the ins-and-outs of the PowerPC chips.
The UbuntuBox is an appliance, and as such is designed to be used in a fairly rigid number of ways, but that cannot be avoided if one wants to stay true to its nature. The more freedom one gives to users, the worse the end product will be for the Regular User, which cares not for intricate technical detail.
Note also I haven't spent much time talking about business models for the company providing UbuntuBoxen. The opportunities should be there to create a sustainable business, based on revenue streams such as monthly payments for support, fees from OEMs, payments to access the platform (content providers). However, I don't know too much about making money so I leave that as an exercise to the reader. The other interesting aspect is comunity leverage. If managed properly, a project of this nature could enjoy large amounts of comunity participation: in testing, packaging, marketing, support - in fact, pretty much all areas can be shared with the comunity, reducing costs greatly.
All and all, if there was an UbuntuBox out there for sale, I'd buy it. I think such a device would have a good chance of capturing this illusive segment of the market, giving Linux a foothold, however small, on the desktop.